All Systems Operational

About This Site

We constantly monitor the status of the Zendesk Sunshine Conversations platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Sunshine Conversations Dashboard Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp Business API Clients Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020
Resolved - This incident has been resolved.
Dec 3, 16:53 EST
Update - Our team has deployed a fix which should resolve the issue where some users received a "User has opted to block further messages" error. Please let us know if you're still experiencing this issue.
Dec 3, 16:53 EST
Update - We have determined the root cause of this issue and working towards implementing a solution.
Dec 3, 15:47 EST
Update - Our team is currently testing code which is believed to be responsible for this inaccurate error-message. We should have the results of this testing within the next hour and will provide an update at that time.
Dec 3, 14:29 EST
Update - We are continuing to investigate this issue that could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.
Dec 3, 13:27 EST
Investigating - Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages"
This issue could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.
Dec 3, 13:25 EST
Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - Between 10:18 & 10:25 ET, some customers may have experienced elevated latency. Our teams have resolved this issue. We apologise for the inconvenience caused.
Nov 25, 10:18 EST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.